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Privacy Policy

Company Information:

Divergent Games Limited

Company number: SC581955

Registered office: 2 Melville Street, Falkirk, Scotland, FK1 1HZ

Trading address: 102 Manor St, Falkirk, FK1 1NU

Telephone: 01324 880797

Email: [email protected]

Website: www.divergentgames.co.uk

 

Divergent Games cares about how your personal data is use and shared. Please read the following statement about the information we collect.

Divergent Games Ltd is responsible for the information we collect under the General Data Protection regulations (GDPR). By using our Escape Room, our website and any related services and/or features (collectively, the “Service”) you acknowledge that you consent to the practices and policies outlined in this Privacy Statement and understand your rights under GDPR.

You have the right to ask us to remove or permanently delete, personal information we hold about you at any time by contacting Divergent Games to withdraw your consent. You can do this on the contact us section of our website or hit unsubscribe in any of our emails. You must be 18+ to book a game or subscribe to our mailing list.

This Privacy statement covers Divergent Games’ treatment of personally identifiable information (“Personal Information”) that we may gather when you access/use the Service.

What data we collect and how we use it

We collect information such as your Name, address and email address. We also collect information about your IP address and browser type (IE, Firefox, Chrome etc).

We need this information to:

  • Provide the Service; Your information will be used primarily to provide you with the Service
  • Improve the Service; Your information may be used by us internally to improve the Service and develop new products, services and features.
  • Security purposes; For protecting the Personal Information you have provided in line with using the Service
  • Other Uses; Your information may also be used by us as a set out in the next section.

If your elect to subscribe to our mailing list you agree to be sent special offers and company news until such times as you unsubscribe.

To the limited extent we collect Personal Information – we neither rent nor sell your Personal Information to anyone.

Information you elect to submit to the Service in a public or quasi-public manner may be disclosed to other users of the website or the general public (“User Submission(s)”). For example–if you make a post to a message board or chat forum (e.g. social media) that includes any personal information – such information will be publicly available. We endeavour to make sure the Service’s functionality puts you on reasonable notice as to the scope of an intended submission.

Cookies:

We use Cookies to analyse user activity in order to improve the Website, For example, using Cookies we can look at an overview of your location, what kind of device you are using to visit the site as well as what pages you are looking at. This service is provided by Google Analytics and all Personal Information that may be passed to Google such as IP addresses are made anonymous. If you wish to opt out of this service Google provides a browser add on app which you can get from here.

Why we share your information:

Recipient of User Submissions: As mention above – may be shared in a public or quasi public manner.

Service Providers and Agents: We employ other companies and people to perform tasks on our behalf.

For example, we may decide to use a third party payment processing company to process payments you make through the Service. In addition, parts of the Service may be hosted by a third party on our behalf. Your information may be accessed by such providers/agents, in the event that we need to share your information with them to provide our services or customer support to you. Unless we tell you differently, These agents do not have any right to use any Personal Information we share with them beyond what is necessary to assist us.

Divergent Games may release Personal Information when we believe it to be in good faith that the release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or to protect the rights, property, or safety of Divergent Games Ltd, our employees, our users, or others.

Why we collect your data:

Contract

When you create a booking with us you are entering in to a contract as outlined by our terms and conditions. Your name, address and email address are essential to the booking process, we use this information to process your payment and confirm your booking.

Legal Obligation

We are legally obligated to keep all sales records for a minimum of 6 years from the end of the last company financial year. For more information on this click here

Consent

With your consent: Except as specified above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

Conditions of Use :

If you decide to access or use the Service, such access and use and any possible dispute over privacy is subject to this Privacy Policy and our General Terms and Conditions.  

This does not affect your statutory rights and is 

Third party websites and services:

Our site may permit you to link to other websites on the Internet, and other websites may contain links to the site. These other websites are not under Divergent Games Ltd control, we are not responsible for the privacy or security practices, or the content of such websites.

How long we retain your data:

Most of the information we collect is only held for as long as necessary to comply with our administrative and legal requirements, at which point it is then removed from our systems.

If you elect to register to our mailing list we retain that information indefinitely or until you decide to “Opt Out” through the methods outlined below.

 Information gathered for security purposes is held for up to 1 year.

What rights you have over your data:

If you have made any bookings with us, you can request to receive an exported file of the Personal Information we hold about you, including any Personal Information you provide us with. You can also request that we erase any Personal Information we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Opting out of all future emails:

If you would like to stop receiving emails from Divergent Games Ltd, simply contact Divergent Games on the contact us section of our website or hit unsubscribe on any of our emails. We will remove your information promptly

Additional Information

How we protect your data

We encrypt all Personal Information we hold.

We restrict access to your Personal Information and the physical locations where it is stored.

We routinely delete Personal Information that is no longer required.

 

What happens if we have a data breach

We record the breach.

Inform potentially affected customers if the breach involves Personal Information being at risk.

Report it to the Information Commissioner’s Office, if required under GDPR.

Review and update security procedures as applicable.

Third parties we use

For more information on our third parties Privacy Policies please click the links below:

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